





Description
Delivery Information
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Seca is a drop stictched polyproplene rug which adds a sense of texture and dimention and has a dense pile. It is a million point rug and is practical and easy to maintain.
Sophisticated and Durable!
FEATURES:
IMPORTANT TIP: We recommend that an anti-slip pad such as RugStop is used underneath rugs to prevent slippage between the rug and the surface it is placed on.
Please note:
Allow for a slight variation of colours depending on monitor settings.
Delivery During Covid-19 Outbreak
We apologise for any inconvenience that this may cause, but be assured that we’re working as hard as we can to reduce the impact on customers, and thank everyone for their support and patience during this time.
Please click the link below to get more information:
https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-domestic-updates#delays
Metro areas | Regional | Rural & Remote | |
---|---|---|---|
Standard Shipping | 2-5 business days | 2-7 business days | 3-10 business days |
Express Shipping | 1-3 business days | 1-3 business days | 2-4 business days |
*Please consider updated delivery times above due to Covid-19 Outbreak.
For orders that are eligible for Express Shipping, the option will be shown at checkout.
The cost of shipping depends on the weight of the products in your order.
If your order includes heavier items, or if you add more products to your order, the shipping cost may vary.
You can easily track your order by viewing your order history in your account here. You will also receive email and texts with tracking information and updates on your delivery.
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Refund Policy
Our policy lasts 30 days except rugs. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Rugs
Simply return the rug in "as purchased condition" within 14 days of receiving the item for a refund. *Refunds for 'change of mind' attract a 10% restocking fee will be deducted from the total payment
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, you can use our return portal.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@shopstraya.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@shopstraya.com and send your item to:
SHOP STRAYA, PO BOX 575, Lane Cove NSW 1595, Australia.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to:
SHOP STRAYA, PO BOX 575, Lane Cove NSW 1595, Australia.
Change of Mind Returns
You will be responsible for paying for your own shipping costs for returning your item. If you receive a refund, the cost of shipping will be deducted from your refund.
You will be responsible for the cost and risk of returning goods, including the cost of return shipping. If the item is not received by us, you will not be eligible for a refund, credit or exchange. We recommend you insure high value items that you return for change of mind. Shipping costs are non-refundable.
If the returned item does not meet the conditions of this policy, you will be responsible for the cost of receiving your returned goods back to your nominated address.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Money-Back Guarantee
You get a full 30 days to return your item to us.
Satisfied or refunded
We stand by our high-quality products and your satisfaction is 100% guaranteed.
Secure payments
Ordering from Shop Straya is 100% safe and secure so you can rest easy.
Our Address
127 Lisbon Street, Fairfield East NSW 2165, Australia
info@shopstraya.com.au
Onlinex PTY LTD
+61 2 9681 9161